Shipping Policy

Our Personalized Metal Signs ship within 5-7 days.

Handmade Items such as our wall clocks take 15-30 days to ship.

All prices are in USD dollars.

Delivery times and shipping costs will be calculated at check out. Our official policy is we do ship everything within the times stated above however it’s not a contractual guarantee & it may take longer to ship your product than promised on any advertising channel we use or on our website. By purchasing a product from our store you agree to these terms. 

Once an order has been placed we will not be able to edit the order including any shipping addresses or method of shipping. Buyer must review order prior to confirming the purchase.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

We are not responsible for packages stolen from doorsteps.

Order signature services from the purchaser upon receipt can be requested prior to purchase.

We are NOT responsible if the package is not delivered in the guaranteed shipping time. Shipping carriers are sometimes delayed and Entity Engraved does not take responsibility for late delivery times and we will not issue a shipping refund. Please contact the carrier directly to resolve delivery time issues.

If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the designated carrier in order to investigate this issue. We cannot be held accountable for packages where tracking information that states the package has been delivered to your order address.

Note: For all international physical product orders which are not shipping with a trackable option, we cannot guarantee you will receive your package if you are not taking the trackable shipping. We will not refund any orders which go over the delay prescript by the postal service. Refunds are not possible for an order not received for international orders, if the shipping option was not trackable. If you haven’t received a refund yet, first check your bank/PayPal account.

If an order is deemed undeliverable by the shipping company and is returned back to our warehouse we will automatically refund the customer the order total – shipping charges.